11-05-2020 17:25
11-05-2020 17:25
I bought a used Blaze to replace a broken one. I'm trying to sync it, but the app doesn't recognize my new device, just the old one. I'm thinking it might work if I re-boot my replacement device. (Holding left button and lower right button until the Fitbit Icon appears.) But when I do this, after a few seconds, it returns to operational mode, never re-booting. Ultimately, I just want to be able to replace my old Fitbit Blaze with the "new" device on my Fitbit app.
11-05-2020 17:36
11-05-2020 17:36
Hi @Lorenzo_London you'll want to remove the old Blaze since you can't have two of them on one account at the same time. Directions here - click
11-06-2020 12:57
11-06-2020 12:57
Thanks, Odyssey13. It worked!!