Blaze Review

[adriana1204]

I am deeply dissapointed in the service and quality of the Fitbit Blaze. I have been a customer for years and had different trackers. Two years ago I had the Charge HR and had a problem with it, they told me it was a factory problem and it got replaced within a week. I was very happy and then decided to invest in the Blaze when it came out. Today after only 13 months I had a problem with it, they told me the screen was corrupted and they will not be changing it because it was over a year since I bought it however they did tell me that I was welcome to purchase a new one. I can't believe I payed $200 for a product that only lasted a year and was not given a response as to why this problem happened with the Blaze. I will not be purchasing another product from Fitbit given that this is the second time a product is damaged and I do not feel safe investing in a product and not being given the quality that is promised/advertised. Deeply saddened by the customer service and lack of support for loyal customers. I will have to find another tracker that delivers better quality and customer service. 

[SilviaFitbit]

It's great to have you here @adriana1204! I'm sorry to hear that you feel this way based in the last interaction that you had with Customer Support. Currently, Fitbit trackers are covered under warranty by 1 year (Europe is different) you can learn more about it by checking the Fitbit Warranty. 

If your tracker gets damaged within the year, they will provide you with options based in the issue that you got and the warranty, because each case is reviewed individually. Fitbit truly appreciates your feedback and they are always working to improve its services and Fitbit products. 

Thanks for your understanding. 

[adriana1204]

I am still not satisfied with your response given that I've found out that
this issue has happened a lot and Fitbit does not offer a clear response as
to why this happens. It is very interesting that these type of issues
happen right after the warranty runs out. I feel taken advantage of by
purchasing this product.

Saludos,

Adriana L. Robleto

[GregD17]

I am extremely disappointed in the Blaze and Fitbit customer service in general.  The watch fell once indoors and screen shattered.  Not very rugged for a Sports watch.

To make matters worse,  there is no possibility to repair the screen.  I was offered 25% off a new watch.  The product costs less than 20$ per build and the company can't do better?  Fitbit would rather add insult to injury and make additional profit off their product's shortcomings.  I will take my money elsewhere and certainly won't have any positive recommendation of this product.