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Blaze Screen Blank

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‎05-26-2018 18:12

‎05-26-2018 18:12

Three times over the past ten days, I have gone to sync my Blaze with the app on my phone, and noticed that the Blaze isn't discoverable. I then look at my Blaze and discover the screen is blank and unresponsive. It isn't until I connect the Blaze to the power source that it responds. 

 

Any suggestions?

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‎05-27-2018 06:46 - last edited on ‎10-28-2025 09:28 by Fitbit Moderator

‎05-27-2018 06:46 - last edited on ‎10-28-2025 09:28 by Fitbit Moderator

Hey @ejhnstn, a warm welcome to the Community.

Have you tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer