Blaze Screen Broke

[GeorgeatCheviot]

Is there an issue with the screens on the Blaze Fit Bits ? surprised to find that mine had cracked last night for no reason...... not very good in my opinion

[WendyB]

Welcome to the forums!

I have not had any problems with mine and I have had it since it came out

Contact Support
http://help.fitbit.com/?cu=1

[AlejandraFitbit]

A warm welcome to the Forums @GeorgeatCheviot and @WendyB thanks for stopping by.

I would like to know if you followed our friend's @WendyB recommend and contacted our support team? If you haven't, could you please provide me with a picture of your Blaze screen?

Hope to hear from you soon. 

[GeorgeatCheviot]

 Hi Alejandra,

I have attached some photos for your info, i am really surprised and shocked that it has broke, as you can see from the pictures it has not been knocked, banged or anything.

For info, i bought it October 2016, it has worked well until last week.

[GeorgeatCheviot]

Hi Alejandra,

I have attached some photos for your info, i am really surprised and shocked that it has broke, as you can see from the pictures it has not been knocked, banged or anything.

For info, i bought it October 2016, it has worked well until last week.

[Driver8666]

@AlejandraFitbit

@GeorgeatCheviot

@WendyB

I've banged mine against countless things (accidentally):

Cabinets

Desks

Gears Of War 4 Xbox One Controller

Step and Elevator handrails

Hardwood floor

It has not cracked. Then again when I bought it, I had Liquid Armour applied to it. Which will prevent that from happening. I have it applied to all my cellphones, as I tend to abuse them. I also tend to put laptop computers through the worst possible abuse. 

It's also survived a Canadian Winter as well. 

[WendyB]

---

@Driver8666 wrote:

@AlejandraFitbit

@GeorgeatCheviot

@WendyB

I've banged mine against countless things (accidentally):

Cabinets

Desks

Gears Of War 4 Xbox One Controller

Step and Elevator handrails

Hardwood floor

---

Could that banging above have caused it. I think so

[Driver8666]

@WendyB

OP said no. Only other possibilities are lying down on it during sleep, or this one's pretty far fetched, weather. Brushing it up against something could be a possibility. But once again, speculation. 

But since mine survived a -25 degree C winter, and so did my cellphones it seems unlikely. 

I said cellphones because the one I typed this on had to go back to service over the N upgrade. I had to use my backup. Twice. In the winter. 

[GeorgeatCheviot]

I thought they should be quite robust, mine was fine until last week, there was not a mark on it, confirms my suspicions that it was faulty, not good.

Many thanks

Moderator edit: removed personal information

[AlejandraFitbit]

I appreciate the attachments @GeorgeatCheviot, @WendyB and @Driver8666 thanks for stopping by. At this point, I recommend taking a look at your inbox for further instructions.

Catch you later.