Blaze Screen Frozen

[Sully80]

Hi

My FitBit Blaze screen has frozen on the alarm setting. I have tried swiping and pressing each of the button and I remain stuck on this screen. I've also tried resetting my FitBit and doesn't reset. Please help!

Thanks
Peter

[Rich_Laue]

Hi @Sully80, sounds weird, but I've seen a couple of other posts of tge Blaze stuck on various screens.

First lets make sure the Blaze is inserted correctly, this would not be the first time it was inserted upside down or not seated correctly(I've done both, amd read about others).

Now try holding the left and lower right buttons at the same time for 15 seconds.  Did the unit vibrate and the Fitbit logo show up?

If not and the display is still stuck, my thought would be to let the Blaze battery die and the unit shut off. This will reset all hardware, and plugging it in to its charger will start it back up. The clock might be off but a sync will fix this.

This shoild fix it,  then if it happens again i would contact fitbit, they can take a look at the tracker remotely.

[Sully80]

Thanks Rich, I'll let my Blaze run flat which will probably take 2-3 days. I'll let you know if this works.

Cheers

Sent from my iPhone

[AngelaMa]

Hello @Sully80 welcome to the Fitbit Community! How is your Blaze doing? Did you reach out to our support team as suggested by @Rich_Laue? 

I'll be around if you have any questions! 

[Sully80]

Hi Angela

Thanks for making contact. Unfortunately my FitBit is still not working
correctly, the left button seems dead. I've tried canned air, adjusting the
screen so it aligns with the buttons as well as letting the watch run flat.
None of these have worked and I've contacted FitBit Support for a
replacement.

Thanks
Peter

[AngelaMa]

Hello @Sully80 thanks for your reply, I'm glad to hear you already reach out to our support team, keep me posted about the outcome. 

Catch you later! 🙂 

[CpSchlafke]

Apparently this is a software/device defect and requires a replacement. Just received my RA a couple of minutes ago. Customer service was very responsive and aware of the issue.

[AngelaMa]

Hello @CpSchlafke thanks for stopping by. I'm glad to hear customer service took care of you and you will be back on track! 

Hope to see you around more often! 🙂 

[bhauser26]

Just found the advice of fixing my frozen screen very helpful. Press the left button and the lower right button at the same time. Hold for 15 seconds and I am back to functioning properly. Thanks. 

[AlejandraFitbit]

A warm welcome to the Community @bhauser26 and thanks for sharing the steps that help you fixed the display inconvenience you were having. If you need anything else, do not hesitate in posting it.

Catch you later. 

[emonee]

My screen was frozen also. Completely unresponsive to touch. Buttons worked but couldn't navigate to different screens, especially the settings screen to try a restart. Holding the left button and bottom right for a few seconds worked. 

[Myertiffany]

This was great advice. Worked on the first try! Thank you so much!

[liondevo]

I have tried holding the two right buttons but have had better luck holding all three buttons for 15 seconds or until reset.

[Jazzy028]

THANK YOU SO MUCH! My Fitbit blaze was frozen for two hours before I read about holding all three buttons! Now it's back to normal! Thanks a million! 

[AlejandraFitbit]

Hey guys! I am glad to hear that your trackers start working once you reset them. If you need anything else, do not hesitate in posting it!

Keep the stepping up! 

[Kelcgray55]

My Fitbit blaze is frozen and won't change screens  and it won't sync if I reset it will I lose my steps I am in a challenge and can't lose my sets lol 

[SilviaFitbit]

It's great to have you here @Kelcgray55! I would like you to try restarting your tracker. When you restart it, it just turns it off and on without deleting any activity data. In case you're using notifications, a restart will delete them. 

If after performing the restart, it starts working but it won't sync then follow this syncing troubleshoot. 

Hope this helps! 

[spaceczar1]

Thanks for your help.   I previously tried this fix but did not hold the buttons long enough.   I was really getting tired of checking the app on my phone to get updates on my daily progress.

[Kelcgray55]

It's worked And I didn't lose my steps 😀

Thank you
Kelly

Sent from my iPhone

[SilviaFitbit]

I'm glad to hear that you're back on track @Kelcgray55 and @spaceczar1! 

You may want to check the Discussions Board, you can find healthy tips, meet new people or advise in how to sleep better.