Blaze Screen is Black

[jdkurenuma7]

Out of nowhere, my Blaze screen is black. No buttons work and the battery is still have full. Green lights underneath are still on and flashing. Help!

[takajiinouye]

Did you try resetting the Blaze to factory settings. Hold down all three buttons until the logo appears.

Worth a shot. Good luck. That is what I did to bring mine back to life.

[SandpiperMc]

Have you tried removing and then reinstalling the device from the app?

And then if that doesn't work, uninstalling and reinstalling the app
altogether?

Good luck. 🍀

[neffhead]

I did try that, but it didn't work.

[GraceGFitbit]

Thanks for stopping by @Ann7, @Gramxiao, @PJarvis, @Khrisphy, @jdkurenuma7, @SandpiperMc and @neffhead. 

I truly appreciate your help following our previous instructions @Gramxiao and @takajiinouye, it's great to know your Blazes are working well!  

@SandpiperMc, thanks for your comments, we're all here to help each other. 

For the rest of you, if you have done everything above in this thread and the issue persist, then as Alejandra mentioned it might be a good idea to contact our Support Team for further assistance. I opened a case for each one of you @Ann7, @neffhead, so our Customer Service will be contacting you very soon. 

@PJarvis and @Khrisphy I confirmed that you have already an open case, our support team can confirm more information with you and accomplish a solution for easily so I recommend you to keep the communication via email with them.

If you have any further questions, please let me know!

[Emmalwilson]

Thanks for this !  I panicked this morning, as my screen went completely blank, even though I knew I charged it last night!    The app worked also, showing all my activity!  

Holding down left/bottom right buttons performed the hard re-set and all has been restored!!!

Thank you very much!!!

[BitFit_BitCurvy]

Woo-whooo!! (and *whew!* - whoooo, right?) Congrats and keep on truckin'!
(anyone around in the 70's?.....anyone? ......hellooo.....?)

[Gramxiao]

👍🏼

Sent from my iPhone

[BreaMarie]

Thank you!! This just happened to me and I did what you said and it worked perfectly!! Thank you soooooo much!! 😊

[Khrisphy]

Fitbit never help me at all for mine was is still the same all black ever since I bought it and it was before the warranty was ended that is why they Suck. Stop sending me wasted my money with you Fitbit

Sent from Yahoo Mail on Android

[GraceGFitbit]

How are you doing @BitFit_BitCurvy, @Gramxiao and @Khrisphy? Thanks for joining this family @Emmalwilson and @BreaMarie. I apologize for the delayed response.

Thank you for your efforts on following our previous instructions.I'm happy to hear that your Fitbits are working good again. 

@Khrisphy, I greatly appreciate your feedback, it is always useful. My apologies for the inconveniences you experienced with the Fitbit products and I thank you for the time you took to share your thoughts with us.  I just confirmed with our Customer Support team that your case has been treated if you still having doubts I recommend you to contact them back again for further assistance with this.

Thanks for posting and I hope to see you chatting around enjoying the Forums!

[LadieMan]

My Fitbit Blaze screen was frozen with the logo on it. Then it’s now black, so I’m   

letting it charge until it comes back on.

I don’t like Daylight Saving Time. Messes my dog up too. 

[GraceGFitbit]

Hi @LadieMan, please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community!

As recommended previously, if you haven't already done so I would like to suggest you to restart your Blaze. To do so please follow the steps below:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Give it a shot and let me know if that works!

[SarahHeadley]

Thank you so much, I was looking everywhere for a fix, No thread was saying what buttons to hold so I was trying a hard reset like you would do with an apple phone but on here it’s the far left and bottom one. You are amazing thank you so much 

Moderator edit: format

[SandpiperMc]

Glad it helped but it wasn't my idea -- someone else suggested it and I
followed it! 🙂

[Monstars]

I’ve tried that and it didn’t work. Any other suggestions?

[Khrisphy]

So what do you do after your product failed it's been a long time now. Stop sending if your not going to replace my broken Fitbit 

Sent from Yahoo Mail on Android

[SarahHeadley]

I had the same problem, I let the watch die completely and the. When it was charged again it was ok. The problem eventually came back though

[Jksneddon]

I was able to solve this a few years ago with an Apple Watch.

Sent from my iPad

[runner90]

I have the same problem and none of the suggestions in this discussion have helped. What is my next step?

[runner90]

That did it for me!! Thanks