Blaze Sleep Insights not working

[DadSpike]

I've had my Blaze since Oct 2017 and has worked great. A week ago the sleep insights is not tracking at all or very limited. I've restarted the Blaze, changed sleep sensitivity from normal to sensitive and back without any change.  How do I get this resolved?  Thank you for your assistance.

Cheers...Dennis

[FerdinandFitbit]

Hi there @DadSpike. Great to have you in the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with this.

Now, I'd like you to confirm if you're just not getting the Sleep Insights (which will just give you tips on how your night was or your sleep behavior compared to previos days, etc. or if you're not getting any sleep records at all or if you're receiving simplified sleep records instead. If that was the case, there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern.
 

Please let me know if you need more help after checking these tips!

[DJW444]

I am having a similar issue. My sleep data has consistently been very detailed until a few days ago, showing REM, light and deep sleep periods. Now it only shows the simplifies sleep details. I'm not doing anything differently. Any suggestions beyond what is showing in your recent response? Thanks. 

[FerdinandFitbit]

Hi there @DJW444. Welcome to the Forums! 🙂

I'm sorry you're also having problems with this. Now, based on my previous response, once you tap on the simplified sleep log, are you able to see the banner that says "Why did I get simplified sleep details?"? If you're able to see this, it should tell you what caused your tracker not to be able to record your sleep so that you can take that into consideration to ensure you'll see Sleep Stages the next time.

Let me know if you need more help after checking that!

[DJW444]

Thanks for the quick response. The exact message I am getting is "Why did I get basic Sleep Details?" This is only a recent occurrence. I will try to reposition the tracker as suggested and see if that fixes the problem. I know the unit is adequately charged, and I did not change any settings recently. Have there been any recent upgrades? 

[EricksonRJoan]

Mine as well. I was getting very detailed consistently until a few nights ago. I am doing nothing differently and so disappointed.

[EricksonRJoan]

Also, I have re-positioned, full battery--nothing has worked.

[DadSpike]

As a follow-up to my issue of Blaze Sleep Insights not working.  This appears to have resolved. 

For almost 6 months it's worked great then a spiral of a few days of limited hours tracked to nothing for a week.

My mobile is an iPhone and just had an IOS update which means the phone powered off.  Following that action the Sleep Insights began working.  Nothing else had changed of where it's worn on wrist, etc.

My only process conclusion is the action of powering the phone off had some effect on this Blaze issue, perhaps some cache cleared or...?

Appreciate all the responses and assistance.

Cheers...Dennis

[RHstats]

I am having exactly the same issue. I was getting detailed sleep data until about a week ago and then started getting only simplified details and incomplete data showing only the last hour of sleep even though I was sleeping for six or seven hourd