Blaze Sleep and Sleep Cycles stopped working

[aeber]

Hello everyone.  This is my first post to the Community!

Looking for some help.  I have had my Fitbit Blaze for less than 5 months and suddenly over the last 2-3 weeks it will no longer track my sleep, let alone my sleep cycles.  I've not changed my sleep habits.  I ensure the watch is in the same position each night.  I've even tried the "reset Fitbit" 3 times.  Restarting the app and watch at the same time.  Reinstalling the app (Android.)  Nothing seems to work. (Interesting note, when I do try the 3 times reset the watch it seems to log 1-2 hours of sleep but nothing more than that.)  Even if I can only get the watch to capture my sleep (and not the cycles) I guess that would be okay.  However I am at a loss of what to do?  Is there some diagnostic mode or something that can check the sensors, or gyroscopes or other internals to make sure they are functioning correctly.  Everything else "seems" to be working okay, but I have to admit I do not use every function at this time.

Thanks in advance for any guidance.

[SilviaFitbit]

A warm welcome to the Community @aeber! Congrats on your first post and welcome to the Fitbit Community Family. 

I appreciate the troubleshoot you've tried in order to fix the sleep tracking. I would like you to confirm the following:

- Manually sync your Blaze 

- Restart it once again

- Try sleeping with your tracker on your non-dominant hand 

- If after the following steps your sleep is still not being logged, please manually log it

Hope this helps!