Blaze Touch Screen

[Outcasted2003]

I just recieved my new Blaze from Verizon on Friday, April 22, 2016. Out of the box it looked awesome and charged very fast! After setting up the Blaze I noticed that it was hard to get the screen to respond? I have to tap on the touch screen very hard to try and get some kind of response. It usually takes 3-4 attempts until the touch screen responds then it has a mind of it's own! I don't think I should have to pound on the touch screen that hard and then it should only respond to where it was touched! I have in the past upgraded from the Flex to the Charge HR. Then I upgraded from the HR to the Surge. Now have updated to the newest Blaze. I like the fact that the bands can be changed or customized. The metal bezels can be customized too. But 1st I need a correctly working Fitbit Blaze! I contacted support and am waiting for their reply.

[AlejandraFitbit]

It's great to see you around @Outcasted2003. Have you try using the quick view option? If you haven't, I recommend using it to avoid tapping the tracker to see the display. If you don't want to use this feature and prefer tapping the tracker or pressing the button, you can Restart your Blaze and see if the display reacts faster.

I hope this helps, let me know the outcome. 

[Outcasted2003]

I have tried the reset several times and it makes no difference. The quick view drains the battery quicker. The reason I bought and went to the Blaze was the touch screen features.

[Rich_Laue]

I've noticed that of my finger moves the slightest bit while touching the screen during a tap, the tap will fail.

For me I found that the slightest touch and release works best. it is the same light touch and release that I use when tapping a menu item on the phone.

This makes sense being that both screens have the same type of touch technology.

[Outcasted2003]

Fitbit is replacing the tracker. I'm not very happy right now since this tracker was just received on Friday, April 23, 2016! I hope they send a new replacement and not a refurbished one. For the price and being brand new, a refurbished tracker will not be acceptable!

[BlakeMeade]

I'm also experiencing a less that stellar touch response on my Blaze as well. Please share if your replacement is better!

[grahamBazley]

 I am also having exactly the same problems as described above. I have reset my Blaze a couple of times but I am still having problems scrolling between the different options on the clock screen.

Exactly where should I be tapping bthe screen in order to scroll through the options. At present it is on heart rate monitor and I don't want to try and change it in  case I can't retun back to it.

I have tried tapping all over the screen, it all seems very random as to when it will scroll.

Please advise on what I can do.

[Thomsj8]

Had one just over a week it worked fine until I charged it last night now it has a mind of its own and the screen just flashes through all different modes etc

[SunsetRunner]

Don't tap. It's a touch screen just like your smart phone, interact with the Blaze's screen just as you would with your phone's screen. Does that help?

[CardiffCrack]

 I am experiencing all of the above.  I made sure that there isn't any residue on the touch screen.  (Handcream, sunscreen etc.)  I know the difference between a tap, a touch, a jab, a swipe.  It isn't me.....it is the product.  I thought maybe I was doing something wrong. I want to purchase the new band with the gold option but will put that off until this issue is solved.  Open to any comments or helpful advice from others.