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Blaze accuracy issues

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‎07-20-2018 00:47 - last edited on ‎07-21-2018 04:28 by Moderator Alum

‎07-20-2018 00:47 - last edited on ‎07-21-2018 04:28 by Moderator Alum

My Blaze is counting steps while I'm asleep, I have racked up 1000 calories while sleeping (I do breast feed during the night but don't get out of bed). I walked 4 kilometers over a few hours today and only have 31 active minutes. My steps also climbed up to 500+ this morning while I was in a moving car. It is also saying I did 16 flights of stairs today... which I definitely did not but I did use a few elevators. Help!

 

 

Moderator edit: subject for clarity

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‎07-21-2018 04:29

‎07-21-2018 04:29

A warm welcome to the Community @Gennalee.

 

Have you tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

After this process, test your unit and let me know how it goes. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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