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Blaze acting odd

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‎01-11-2020 15:38 - last edited on ‎01-12-2020 07:53 by Fitbit Moderator

‎01-11-2020 15:38 - last edited on ‎01-12-2020 07:53 by Fitbit Moderator

My Blaze has stopped working.  Screen shows the logo and blinks from time to time.  Unable to turn it off.

No green lights on the back.  Any ideas on what to do?

 

Moderator edit: updated subject for clarity

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‎01-12-2020 08:41 - edited ‎10-08-2024 08:00

‎01-12-2020 08:41 - edited ‎10-08-2024 08:00

Hi there @sgtmks, welcome to the Community Forums. Thanks for the details provided about your Blaze's odd behavior and for trying to fix it. 

I was wondering if by any chance you stopped wearing and using your Blaze a while ago? If so, I'd recommend charging your tracker for at least 1 hour. 

If your Blaze is not responding after you charge it, please restart it by following the steps in the help article: How do I restart my Fitbit device? 

If the restart doesn't work, I'd like to know if when you put it to charge, do you see anything coming on the display like the battery indicator charging or anything like that? Have you tried other USB ports or other wall outlets? Try charging your tracker for at least 1 hour, you can always take a look at this article to see why your Blaze might be not properly charging. 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-12-2020 08:41 - edited ‎10-08-2024 08:00

‎01-12-2020 08:41 - edited ‎10-08-2024 08:00

Hi there @sgtmks, welcome to the Community Forums. Thanks for the details provided about your Blaze's odd behavior and for trying to fix it. 

I was wondering if by any chance you stopped wearing and using your Blaze a while ago? If so, I'd recommend charging your tracker for at least 1 hour. 

If your Blaze is not responding after you charge it, please restart it by following the steps in the help article: How do I restart my Fitbit device? 

If the restart doesn't work, I'd like to know if when you put it to charge, do you see anything coming on the display like the battery indicator charging or anything like that? Have you tried other USB ports or other wall outlets? Try charging your tracker for at least 1 hour, you can always take a look at this article to see why your Blaze might be not properly charging. 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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