Blaze alarm not always working

[mantababe]

does anyone else have probs with their blaze alarm?

even though it says it is turned on, [bold letters "on"] i have to sync it every night and even then it doesnt go off. there are also two other previous alarms dimmed out that i have tried deleting but still there.

i really want to be able to set this alarm so it goes off everytime it is set but at the moment no way can i rely on it. also when i sync it to ensure it is turned on [even though the word "on" is bold] it takes ages and ages to sync and sometimes doesnt, but sure i shouldnt even have to sync it if the word "ON" is in bold

hope this makes sense?

Moderator edit: format

[FerdinandFitbit]

Great to see you around @mantababe! 🙂

I can recommend restarting your tracker by pressing and holding the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and after that, remove all the alarms and sync your tracker. Once it has synced, add the alarms again and sync your tracker and see if there's any improvement with this.

Let me know how it goes!

[trevrobwhite]

I've had this as well, Friday and today the alarm didn't sound and I double checked it last night to make sure it was showing as On.

However Monday it did work, strange.

I've tried the reboot, lets hope it works, other than these two times I've always been able to rely upon it.

[FerdinandFitbit]

Huh, that's strange @trevrobwhite. Rebooting the tracker was a great call so keep an eye on it and if you need any help, let me know. I'll be happy to help!

Great to see you in the Forums! 🙂

[FknTwizted]

mine keeps going off at the wrong time or not at all.  I have it set at 5:00p and I get it at 5:09p  and my morning one is 50-50 and that even goes off 9 minutes late.... I have rebooted it and still an issue.

[FerdinandFitbit]

Hey there @FknTwizted. Great to see you in the Community Forums. I'm sorry you're having problems with your alarm not going off at the correct moment 😕

Have you tried by any chance to set up your tracker as if it was a new device? If not, for this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know if you need more help with this!