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Blaze back button not working

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‎06-10-2018 21:55 - last edited on ‎06-11-2018 10:40 by Moderator Alum

‎06-10-2018 21:55 - last edited on ‎06-11-2018 10:40 by Moderator Alum

Had my Fitbit Blaze for probably a year now. Love the product and it’s features but today all of the sudden my back button stopped working. I clean it regularly so that no gunk builds up in the button areas and what not so it’s definitely not that. I have tried canned air, and even restarting the thing but the button just doesn’t want to work. If anybody can help with this situation it would be greatly appreciated.

 

 

Moderator edit: subject for clarity

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‎06-11-2018 10:44 - last edited on ‎06-02-2025 09:49 by Fitbit Moderator

‎06-11-2018 10:44 - last edited on ‎06-02-2025 09:49 by Fitbit Moderator

Hey @Jongon, it's great to see you around.

I am sorry to hear about the button issue you are having with your Blaze and thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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