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Blaze battery and accuracy issues

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‎08-01-2018 16:42 - last edited on ‎08-02-2018 04:54 by Moderator Alum

‎08-01-2018 16:42 - last edited on ‎08-02-2018 04:54 by Moderator Alum

Got the replacement blaze yesterday after much hemming and hawing. I especially like how it's them "doing a favor" for me.

My replacement came with these awesome features:

The replacement counts about 60% of steps taken!

It counted ZERO of the 20 flights of stairs I climbed!

It's off by about 20% on the heart rate reading!

It's battery drains out halfway in just 18 hours of use!

 

After an hour of making me take steps and sync, they decided that the battery should be the first thing to look at since that can end their interaction while I charge it. I ask you, what use is a fitness tracker with a nice battery life if it doesn't track anything even close? Then I ask to speak to a supervisor, the supervisor puts me on hold, and then when I ask for an update he says he is transferring me to another rep. The other rep then tells me it is normal for the battery to drain out that way in 18 hours, even though the Blaze it is replacing was lasting about 5 days.

 

That just backed up the previous rep trying to dodge off the call. He never addressed the other issues with it not counting steps or stairs or heart rate, he just said "I truly apologize for the inconvenience." This was the "manager" that I spoke to's final response.

 

 

Moderator edit: subject for clarity

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‎08-02-2018 04:56

‎08-02-2018 04:56

It's great to have you here @poprocksA.

 

I am sorry to hear about the issues you are experiencing with your Blaze. I recommend keep working these issues with our support team, since they are the only ones that can provide you with a solution about this. I know they will be glad to help and tell you your options.

 

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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