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Blaze not charging

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‎08-01-2018 12:12 - last edited on ‎08-02-2018 04:33 by Moderator Alum

‎08-01-2018 12:12 - last edited on ‎08-02-2018 04:33 by Moderator Alum

So frustrated!  My Fitbit Blaze was charging last night and now it is not charged. The unit will not even charge while in the charger. I tried resetting it and that did not work. I also cleaned it and got nothing. I called for help only to find out I am 30 past my 1 year and there is nothing you can do besides giving me 25% off a new unit. Your product should not be failing after 13 months of use!

 

 

Moderator edit: subject for clarity

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‎08-02-2018 04:35

‎08-02-2018 04:35

Hey @Amyhummert, it's great to see you around.

 

I am sorry to hear that your Blaze isn't charging, thanks for troubleshooting this by yourself. It's great to hear that you contacted support and that were offered a discount for a next Fitbit. If you are interested in using that discount, I recommend taking a look at this page, where you will be able to compare all the trackers. Maybe there is one that meet your needs.

 

Keep the stepping up. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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