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Blaze battery and syncing issues

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I've been having issues with the Blaze not holding a charge and not syncing, so followed the instructions that I saw in other previously asked/answered topics and have gotten it to work again by rebooting my phone, restarting the Fitbit app, and resetting the Blaze.

 

And I didn't mind having to do that occasionally, but having to do it several times a week seems to be a bit much and tells me something is likely wrong someplace. And if I don't happen to notice that the Blaze battery is almost dead, like what apparently happened overnight last night, when I go to set it up for my workout in the morning I find that the Blaze is dead and useless until I get it charged and reset yet again. 😫 Getting a little old to have to do complete reboots and resets so frequently now. 

 

I've got a Samsung S7, updated to Oreo a few months back, if you need that info. Help?

 

Thanks

 

 

Moderator edit: subject for clarity

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6 REPLIES 6

It's great to see you around @GoHybrid67.

 

Thanks for troubleshooting this by yourself. About the syncing issue, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there and about the battery, in this post, you will be able to see some things to follow.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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I am having the same problems. My Fitbit Blaze has not synced for over a week, and I have tried all the suggested fixes - restarting Blaze, uninstalling and reinstalling app, turning Bluetooth on/off and so on. It seems to be about the same time that I had an Android software update on my phone. I have tried on two different phones, and no luck. It appears the Blaze can link to the app, as the link icon (top right) goes green, but it is unable to sync.

 

What is going on??

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I completely agree with this I have given up on this product. Super expensive and the amount of time that you need to sync up, it is ridiculous and even turning off the heart rate or set to auto doesn't do much of a difference on the battery life. Some sort of compensation should be done, I bought it new when it came out wasn't cheap and the worse is that you cant even use it as a paper weight !  Kind of useless.

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Some additional information - I have managed to sync on my tablet, which is an earlier version of Android, so it appears that it is the phone software which is the problem.

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My main issue with this whole thing is the synching and pairing. Shouldn't have to constantly re-sync everytime battery dies....

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So I am having similar issues. For the last week my Blaze has needed to be recharged twice er day (formerly every 2-3 days), and when I try to synch I lost all active minutes (ie, the minutes go to 0 on he watch and show 0 on the app). 

 

I'm using iPhone X, iOS 11.4.1, fitbit app updated 08/09/2018. 

 

Any help would be greatly appreciated.

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