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Blaze battery and syncing issues

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‎07-29-2017 07:40 - last edited on ‎08-04-2017 05:58 by Moderator Alum

‎07-29-2017 07:40 - last edited on ‎08-04-2017 05:58 by Moderator Alum

I purchased a Blaze 5 days ago. This is my 5th Fitbit. To date, it has died twice, the first time I found it turned on after 24 hours and this morning It showed no signs of life and I read a post saying to hold the left and bottom right button for 15 seconds which turned it back on. Is this normal? I'm not impressed. Second problem, oftentimes when I go to the fitbit app it says that it is not synced to the blaze. Under Bluetooth it shows as not connected. So I have to turn it off and back on again. Is this normal? I'm not impressed and honestly not happy with my purchase.

 

Moderator edit: Subject for clarity

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‎07-29-2017 10:10

‎07-29-2017 10:10

Have you talked to Fitbit yet? I have had good experiences with them and tech support. They will replace it if need be, sounds like something wrong with the hardware.

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‎08-04-2017 06:00

‎08-04-2017 06:00

A warm welcome to the Community @Andreaya, thanks for troubleshooting this by yourself and @SunsetRunner for stopping by.

 

If you are having battery inconveniences, I recommend following the instructions provided in this post and about the syncing, follow the instructions in the Having trouble syncing? post.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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