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Blaze battery and syncing issues

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‎10-07-2018 11:06 - last edited on ‎10-08-2018 04:19 by Moderator Alum

‎10-07-2018 11:06 - last edited on ‎10-08-2018 04:19 by Moderator Alum

What can I do to get a replacement Blaze battery? mine has stopped charging or syncing.

 

 

Moderator edit: subject and format

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3 REPLIES 3

‎10-08-2018 04:22

‎10-08-2018 04:22

Hey @teachertrace, welcome to the Community.

 

Regarding your inquiry, the Blaze doesn't have a separate battery to be replaced. Please take a look at the following help articles and follow the instructions provide there:

 

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-08-2018 12:58

In response to AlejandraFitbit

‎10-08-2018 12:58

I have tried all of these options but nothing improves the problems. it is
not a frantic change but more of a gradual deterioration in performance of
the blaze.
Thanks Tracey
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‎10-12-2018 12:06

In response to teachertrace

‎10-12-2018 12:06

Thanks for the update @teachertrace.

 

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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