Blaze not syncing

[EMMAJL]

Noticed recently blaze not recording hourly steps or sleep pattern also showing different time to my phone, disappointing as not even a year old

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/

[AlejandraFitbit]

It's great to welcome you @EMMAJL and @SteveH thanks for stopping by.

I am sorry to hear about the issue you are experiencing with your Blaze and would like to know if the instructions provided by our friend worked? Are you still having syncing issues?

Hope to hear from you soon. 

[EMMAJL]

Sent from Yahoo Mail on Android
Hi it's not syncing problems sorry, my mistake, my blaze just isn't recording my hourly steps or my sleep pattern.                  Thanx