Blaze battery draining fast

[EasyZZ]

I have loved my blaze for 2 and a half years but the battery life is now limited and I have to charge it at least twice a day. Not sure if this is just the normal life cycle of a blaze battery or if there is something else I can try. 

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @EasyZZ  that's a good life for a Blaze. Why not ask support to do a battery test and let you know the results. Could be the battery is dying. They can "see" things on their end that we can't. Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[MarreFitbit]

Hi @EasyZZ, welcome on board. I'm sorry for the late response. Thanks for the details provided about your Blaze's behavior. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox so they can continue assisting you. 

Hey @Odyssey13, thanks for your help and advice. 

Let us know if there's anything else we may do to help you in the meantime. 

[Dinglis928]

What is the average life of a Blaze Battery?  Is there a replacement battery or do we just throw them away?

[Odyssey13]

The Blaze battery life varies, depending on how a person uses it. Mine lasted about two years. You could buy a replacement battery but it's from a third party place and you'd have to install it yourself or get the company to do it. I know this from doing an online search. From what I recall, it was about $60 for the battery and they would do the installation for more. It depends on if it's worth it to you to replace it. There are many different styles of Fitbits available now, which might work. You'd have to figure out if you want to try a new style or spend the money to fix your Blaze.

[Dinglis928]

Are there replacement batteries for any of the Fitbit models?

[Odyssey13]

@Dinglis928  Fitbit doesn't offer replacement batteries for the devices. You can find batteries at third party companies for the various Fitbit styles, but I only knew about the Blaze battery from previously looking into it. Replacing a battery may not always be the answer to a problem. It can be the beginning of a bigger problem. If possible, buying a new device,with a warranty, there is at least the assurance of support and replacement. When getting a battery installed from some third party place, there is no promise the device will work properly, only that it has power. 

[Dinglis928]

I understand, however, for the price we pay for these devices one would
expect that the battery would last longer that 1 year 1 month which in my
case I'm out the money because it's out of warranty. Lesson learned, read
the fine print, call the company and ask questions before investing hard
earned money.

[Odyssey13]

@Dinglis928  it can't hurt to talk to them! 

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Dinglis928]

contacted them yesterday, was told they couldn't do anything other than
offer me a 25% discount on a new device. I have bought 6 of these 1 for
each of my family members and I'm afraid this Christmas they all will be
going thru the same issue because they are avid runners and use their Blaze
for EVERYTHING.
Oh well doesn't seem like there's a solution to this issue.

[MarreFitbit]

Hello there @Dinglis928.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As you've mentioned, you've already spoken to our Customer Support Team  who gave the 25% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

I really appreciate your help and input here @Odyssey13.

[Dinglis928]

Thanks for your reply.  I'm a business woman and understand the need to comply with policies and warranties.  Consumers buy from companies that are customer friendly and want to keep valuable customers.  Unfortunately after purchasing several FITBITS as presents for family and my company bought over 40 of them for our health and wellness program it is now that we are realizing that FITBIT does not service nor assist with battery replacement.  Furthermore, after much searching we find that no one is in the business of servicing these devices which makes them virtually disposable after the one year warranty.  We do have one question....  if a three year extended warranty is bought, would that cover the replacement of batteries?

[JulieB2013]

I agree 100% with you! I have had mine not even 2 years yet (probably close to it though). Last January I needed a new band on mine because it was coming apart. Well 9 months later I need a new one again! So I contact them and they say yeah it’s out of warranty now and we  ant give you a new one. If you want a new one you have to buy one. Lousy but ok whatever so I go to buy one and they are ugly (my opinion) and about 100 bucks FOE THE BAND ONLY!!!! 

not too mention I too have noticed the decrease in battery life as well. I need to do the battery test thing but haven’t had a chance yet but it seems the battery thing is a common issue. 

has anyone had problems with their bands though or just me?