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Blaze battery draining

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‎08-30-2018 23:17 - last edited on ‎08-31-2018 04:22 by Moderator Alum

‎08-30-2018 23:17 - last edited on ‎08-31-2018 04:22 by Moderator Alum

My Fitbit Blaze battery used to last 4 to 5 days between charges. Now the battery lasts a couple of hours. I have spoken to support and they have offered me a discount on a new Fitbit. They will not replace the Blaze as it is outside the warranty period. I have also tried turning off all the features as they have suggested, this makes no difference to the battery life and also renders the Blaze useless as it is not then carrying out all the things it was designed to do.

 

I would like Fitbit to tell me why the battery has failed so quickly. I believe this is a firmware issue and can be resolved by sending out an update. I know from reading the forums that Fitbit are losing customers everyday and that if they ignore the issue long enough we'll just get fed up and stop complaining.

 

 

Moderator edit: subject for clarity

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‎08-31-2018 04:25

‎08-31-2018 04:25

It's great to see you around @scowle74.

 

Thanks for troubleshooting this by yourself. I am glad to hear that you have contacted our support team and that you were offered a discount for another Fitbit. If you are interested in using that discount, you can take a look at this page and compare our units, maybe there is one that meet your needs.

 

About your inquiry, we find that in some cases customers charge the device incorrectly; if you want to double check our charging instructions, you can check the help article How do I charge my Fitbit device?. Battery use is affected by various factors and settings. We provide tips for preventing battery drain at the article Can I improve my Fitbit device's battery life?.

 

Let me know if you need anything else. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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