08-30-2018
21:49
- last edited on
08-31-2018
04:17
by
AlejandraFitbit
08-30-2018
21:49
- last edited on
08-31-2018
04:17
by
AlejandraFitbit
In the middle of exercising, my Blaze just died. It stuck on the clock screen, then goes black. I can't restart it or do anything with it. I removed it from my phone to try and start over (which I have to do about once every other week or so), but my phone can't find it ... I've tried putting it in different chargers, even though it's fully charged, and nothing. I've barely had it a year, and most of that year I've had syncing issues with it, but now it's completely useless. Very disappointed.
Moderator edit: subject for clarity
08-31-2018 04:18
08-31-2018 04:18
It's great to see you here @Superwomanaj.
I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.