09-11-2018
03:24
- last edited on
09-12-2018
04:18
by
AlejandraFitbit
09-11-2018
03:24
- last edited on
09-12-2018
04:18
by
AlejandraFitbit
Not sure what’s going on but every time my Fitbit Blaze gets an update, its battery life gets cut in half. Went from lasting 4-5 days to 2.5 days after an update and after this last one, from 2.5 days to a day. Is the goal to make your old customers buy new products? Since I paid more than $150 for this watch/tracker, should it last more than 3 years? I’ve taken good care of it, no scratches, cracks or water damages. What is your solution to fix this issue since your updates are causing the issue?
Moderator edit: subject for clarity
09-12-2018 04:19
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-12-2018 04:19
Best Answer09-13-2018 18:37
09-13-2018 18:37
Took all those actions action after the last update. My issue with doing these actions to save the battery life reduces the ability of what I paid for. When will your product be fixed so it can be enjoyed to its fullest?
Best Answer
09-16-2018
05:39
- last edited on
09-10-2025
17:14
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-16-2018
05:39
- last edited on
09-10-2025
17:14
by
MarreFitbit
Thanks for the update @rockcity.
Upon checking with our support team, I was told that you have already created a case with them. I know they will be glad to help you out and provide you with a solution.
If there is anything else I can help you with, do not hesitate to post it. ![]()
Best Answer09-16-2018 17:55
09-16-2018 17:55
Thanks for your response. My issue is the only solution given is a 25% discount off my the next purchase rather than fix the issue caused by the updates. I'm on my 4th Fitbit tracker and purchasin another one should not be the first option from your support team for a bad product.
Best Answer