02-05-2018 17:35
02-05-2018 17:35
My Blaze battery is draining way too fast. I charged it overnight. It was fully charged this morning. By dinner time it was empty. I chatted with customer support and they gave me a case # and said Engineering is aware of the issue. I'm in competition with my friends and this short battery life doesn't work for me! I either need a replacement or a refund. Not happy with the product!
02-05-2018 20:21
02-05-2018 20:21
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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02-06-2018 06:38
02-06-2018 06:38
Having the same problem! How frustrating, any results?
02-06-2018 16:34
02-06-2018 16:34
I did all that was suggested. I have a full charge again at 7pm. Let's see what it looks like at 6am.