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Battery on steps

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‎02-06-2018 20:14

‎02-06-2018 20:14

Battery on steps.. my battery has too be charged every other day and is not calculating my steps properly or  heart rate .

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2 REPLIES 2

‎02-06-2018 20:18

‎02-06-2018 20:18

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-06-2018 20:22

In response to WendyB

‎02-06-2018 20:22

This will make the second time I have put in a request over this my watch is not even over two months old.And for some reason they keep avoiding me.

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