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Blaze battery is not charging

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‎03-04-2016 18:56

‎03-04-2016 18:56

I just bought the Blaze watch today and according to the online instruction manual to charge the watch you have to take the watch face out of the wristband and charge it with the charger, and there should be a battery icon showing that the fitbit is charging.  I've done all that, but I am not getting a battery icon notifying me of it charging.  I tried to sync it to my iphone, but it won't.  Any help will be greatly appreciated.

 

Thank you.

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3 REPLIES 3

‎03-05-2016 05:14

‎03-05-2016 05:14

Have you set it up, updated it and sync'd it to your account yet?

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‎03-07-2016 07:08

In response to SunsetRunner

‎03-07-2016 07:08

Hello @STadlock welcome to the Fitbit Community! 🙂 Make sure you are charging your tracker as instructed on this image: 

 

blaze charging cable.png

 

The charger should be plugged to any USB port on your computer or any UL certified USB wall charger, put the tracker inside the charging cradle with the screen facing towards you, the four gold prongs should be aligned, then gently close the cradle and your Blaze will start to charge.  If you are charging your tracker correctly and it is not working properly please contact customer support so they can assist you. @SunsetRunner thanks for your cooperation! 🙂 

 

I'll be around if you have any question. 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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‎03-07-2016 07:17

‎03-07-2016 07:17

@STadlock have you set the Blaze up to your account yet? If the Blaze still has the www.fitbit.com/setup message then there will not be Amy battery icon showing.
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