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Blaze battery not charging

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‎03-08-2020 06:22 - last edited on ‎03-09-2020 16:06 by Fitbit Moderator

‎03-08-2020 06:22 - last edited on ‎03-09-2020 16:06 by Fitbit Moderator

My Blaze did an automatic update on my Android phone last night.  Just after update was done my Blaze went completely dark.  However the green lights are still flashing on back of Fitbit.  I even charged the device all night and it''s still completely dark this morning.  Has my Fit Blaze died on me?  This is my 3rd Fitbit.  Previous ones just quit working when white line of death appeared on screen.  Can anyone help me get my Fitbit Blaze working afain?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎03-08-2020 10:51

‎03-08-2020 10:51

I have the exact same issue. My blaze screen went off, the green lights were still flashing. I have then charged it fully and it still won’t come on. I have tried to restart it but that has not worked either. The green lights have now stopped flashing. Can anyone help please ?

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‎03-09-2020 16:06

In response to Nettsd

‎03-09-2020 16:06

Hi @Daisylou and @Nettsd, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the details that were shared in both of your posts, your effort and patience troubleshooting this situation before posting over here is appreciated. If you haven't already done so, I recommend you to check and try the steps that are specified on our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Please keep me posted, I'll be around if further assistance is required.

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‎03-12-2020 23:24

In response to RicardoFitbit

‎03-12-2020 23:24

I’m having similar issues. My blaze will charge but before the day is done, it dies. 

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