Blaze battery not lasting

[1992inda]

I downloaded the latest update for my Fitbit Blaze then the next day my battery only lasted 2 hours. I charged it again, fully charged and again only lasted 2 hours. All was working fine until I did the last update. Can anyone help please? 😒

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @1992inda, welcome to the Forums.

I am sorry to hear about the battery issue you are experiencing with your Blaze. I recommend taking a look at this post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[1992inda]

Tried everything but still the same. Battery usually lasts 4 days but since update lasts 4 hours. Frustrating. Lots of other users say the same thing!

Any help would be appreciated , I have not said this is an accepted solution! It still doesn’t work after the last update, always problems after updates, frustrate me. Can this be rectified or do I take this further for advice. Can’t just keep buying Fitbit though I love. em when working, any chance or repair? Or just buy a farming n move on 😔

[JWClark]

So people are reporting that their batteries aren't holding a charge, when they previously had been...and the FitBit answer is to reduce the heck out of one's functionality?! That is ridiculous! I love my FitBit, and things happen, but the measure of any company is how it handles things like this.

I am out here this morning for the same reason as others here -- because my FitBit that is coming up on two years old, and held a charge for about 4 days, WITH all functionality engaged, all of the sudden has trouble lasting throughout the day -- yesterday dying with about two hours remaining. 

I have already lost functionality because I now have to charge every night -- it takes much longer to charge now as well. So I no longer get sleep stats. 

I will read on but I am really hoping FitBit can do "something" for me here

[1992inda]

Exactly the same 😡

Sent from my iPhone

[MichaelP1960]

I'm having the same issue and I've followed all the directions as well and still only lasts 4 hours.  I never had a problem prior to this.

[AlejandraFitbit]

Thanks for the update @1992inda, @JWClark and @MichaelP1960 welcome to the Community.

@1992inda and @MichaelP1960, since the troubleshoot provided didn't work, I've gone ahead and escalated your cases to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

And @JWClark, I would like to know if you have already contacted support, have they offered a solution for this?

Keep me posted. 

[JWClark]

I had contacted them on Friday before last (5/25) but I thought it had been fixed. However that was not the case and I contacted them again this Saturday (6/2) -- it was a very busy week at work and this was the first I was able to do so. 
I had tried shutting it down, and I tried cleaning it, with no results. Also, when I shut it down to preserve battery life, it seemed to really drain it instead. 
Saturday, when I chatted with support they sent me a return label and said they would replace it. At that time I was actually asked if it had harmed me, which it had not. But then I was wearing it Sunday morning, shortly after my workout, and I started feeling some heat (it felt like a little pinch or hair pull) and I removed it to find a burn mark. 
It seems that I am being taken care of -- I sent it out today and hopefully I'll get a replacement soon -- but I am sending this to let others know. And as a warning to be careful -- it actually can burn you if you are not careful.
It is a shame because my FitBit has helped me go from a size 42 jean to size 36 -- and still going. My Blaze has become very important to me and it keeps me focused on my goals.

[Strub1]

I have experienced the same thing, my blaze was charging fine and holding a charge for four to five days, now maybe 12 hrs. I cannot track my sleep because it will not make it through the day if I do.It takes a lot longer to charge also. I do not know if I have automatic update or not, so unsure if that was problem . Very disappointing because my Fitbit has been very helpful to me.I have reset it and cleaned the contacts no difference

[mightyharbour]

I have exactly the same issue.  For 2 years + 1 month (just after the warranty expired I assume!) my Blaze worked fine with full functionality, 3-4 days per charge, no issues at all.  And then about 4-5 days ago it suddenly and for no obvious reason it went to lasting 6 hours per charge, then 4, and currently about 2-3 hours per charge.  Every time I charge it it shows a full charge at the end of the process, but within minutes the battery indicator is creeping down towards 50%.

I did not knowingly upgrade the firmware, but I guess it could have happened automatically?  I usually reside in the UK, and was in Greece last week - possibly there were OTA updates sent out in Greece?

I am trying to contact Fitbit Support, but every link to anything on this help forum (including the "Contact us" button) takes me to an error screen.  This includes the self-help steps (cleaning the contacts, resetting the fitbit etc).  Which is not making me any happier.  I have managed to work out how to restart the Fitbit, but there doesn't appear to be any way to factory reset it.  Restarting has made no difference.

Could someone from Fitbit please contact me to provide some help here?

Given the number of people in the past few days with exactly the same problem, this seems like some sort of chronic issue.

[FerdinandFitbit]

Hi everyone! Good to see you in the Community Forums! 🙂

@JWClark, I'm happy to hear that the Support Team was able to help you out with this. Hope you don't have any more problems with your new tracker and if you need anything, let me know!

@Strub1, I was able to get in touch with the Support Team and it seems that they're taking care of this for you and that a replacement is on its way, so keep an eye on it and let me know if you need more help!

@mightyharbour, I'm sorry you're also going through this problem. I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

Anything else you guys may need, I'm always around to help!

[Mskris2you]

I am experiencing that to mine will not hold charge as of yesterday and they want to offer me discount on  a new one. I will go to another company before I pay another $200 to do the samething with Fitbit. I am not happy about this I like my fitbit blaze 🙄

[Andrew92]

I'm having the same problem among others with my Fitbit.

[Mousey264]

Hi 

yes my blaze is doing exactly the same thing !!!! i only bought mine in sept last year as a replacement for my last blaze which kept getting condensation inside the screen and the strap bubbling up i was offered a 50% off coupon so i had to pay £100 for another one , i really am upset with fitbit as the is the second time i've had problems with the company, and for a watch costing £200ish i wouldn't expect this to occur, my battery barely lasts a day now.

[Andrew92]

---

@JWClark wrote:

So people are reporting that their batteries aren't holding a charge, when they previously had been...and the FitBit answer is to reduce the heck out of one's functionality?! That is ridiculous! I love my FitBit, and things happen, but the measure of any company is how it handles things like this.

I am out here this morning for the same reason as others here -- because my FitBit that is coming up on two years old, and held a charge for about 4 days, WITH all functionality engaged, all of the sudden has trouble lasting throughout the day -- yesterday dying with about two hours remaining. 

I have already lost functionality because I now have to charge every night -- it takes much longer to charge now as well. So I no longer get sleep stats. 

I will read on but I am really hoping FitBit can do "something" for me here

---

Same, I can’t even get my heart stats.

FitBit, what’s going on?

[Mskris2you]

Wow that's not good that's what I say I'm not gonna pay $200 turn around and buy another one and it do the same thing they need a better warranty for fit bit or have a lifetime  battery coverage

Wow that's what I say I'm not going to pay another $200 and it do the same thing they need better coverage for the battery or lifetime warranty on the product people pay too much for them to just that stop working 

Moderator edit: Merged replies

[FerdinandFitbit]

Hi everyone! Good to see you in the Fitbit Community Forums! 🙂

@Mskris2you, I totally understand your position, however, when users are out of warranty, Fitbit will offer a discount on the purchase of a new tracker for you to be able to continue a healthy lifestyle unlike many other companies that will offer nothing once you've reached your warranty limit. If you would ever like to take advantage of this discount, let us know and we'll be happy to help you out!

@Andrew92, I'm very sorry that you're having problems with your battery too. I have gone ahead and escalated your case to the Support Team for them to take a deeper look and see what are the available options at this point.

@Mousey264, Sorry to hear that as well 😕 I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

If any of you guys need any more help or anything else, feel free to let me know!

[ltchris]

I am a fan of my Blaze.  Thought my problems were odd and specific to me.  I have had ALL The above problems including the 25% offer.  Mine is just under 2 years and I have done all the things asked.  I did not buy a blaze to NOT use the features.

Additionally, I have broken 2 bands in exactly the same way.  My daughter had a Blaze she didn't use so I swapped to using hers.  It hasn't been worn for a total of 6 months and the band broke too.  I had a lady at a store tell me to contact Fitbit because hers broke the same way and she felt Fitbit was really good about it.  I guess hers was under warranty.  I was invited to buy another band.

My wife was interested in a Fitbit but given the stories here of everyone having the same problem and getting the same answer and no resolution I will be steering her in a different direction.

Disappointing as was a fan of Fitbit until seeing that my experience seems widespread with limited options for support.

Best of luck.

[AlejandraFitbit]

Hey @ltchris, a warm welcome to the Community.

It's great to hear that you received a 25% discount. You can check this page, where you will be able to compare all Fitbit trackers. Maybe there is one that meet your needs. In addition, I recommend taking a look at our warranty policy.

See you around. 

[mightyharbour]

Hi Ferdinand - I've done what you suggested and tracked the battery levels by syncing regularly for 4 separate days -  it was the Saturday, Tuesday, Wednesday & Thursday just been.  Are you able to track the logs via your system or do you want me to message you with the figures?