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Blaze battery not lasting

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‎06-29-2018 16:52 - last edited on ‎07-01-2018 06:54 by Moderator Alum

‎06-29-2018 16:52 - last edited on ‎07-01-2018 06:54 by Moderator Alum

My Blaze battery only lasts about 3 or 4 hours, I contacted customer support via the online chat and they offered a 25% discount on a new Fitbit which I did not think was great considering some people were offered 50%. I told them that I would be interested in a Fitbit Versa, they offered free 2 day shipping, but I had to phone in to place my order. When I phoned in to Fitbit to place my order they advised me that they were not offering the discount on the Versa.

 

What kind of customer service is that? I have purchased about 6 different Fitbit devices in the last 4 years, this is not a good way to retain customers.

 

 

Moderator edit: subject for clarity

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‎07-01-2018 06:59

‎07-01-2018 06:59

A warm welcome to the Community @EI1967.

 

Unfortunately, I don't have this type of information, this is something that you need to keep discussing with our support team. But you can also always take a look at our warranty policy.

 

See you around. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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