07-03-2018
13:32
- last edited on
07-04-2018
05:05
by
AlejandraFitbit
07-03-2018
13:32
- last edited on
07-04-2018
05:05
by
AlejandraFitbit
Reading through and replying to some other Blaze users, I decided to start my own thread too. There's power in numbers.
I wear my Blaze every day, all the time (except shower). I track sleep, steps, runs, walks, hikes, use one silent alarm, get texts, sync to music, and I sync to my iPhone several times a day to check challenges, etc. My battery usually lasts me a good 5 days.
Last night I charged it fully, put it on, went to sleep. This morning it woke me up, I went for a jog (30 mins), then it automatically picked up a walk. Got 3 or 4 text messages. No music. So far, so good.
At 3pm or so, I sync the app and the battery symbol is red. Customer support informs me my battery is 25% charged. WTF. This is extremely usual and I expect a solution. I get the canned customer service test to "turn off everything and see what happens," but as I said, there's power in the numbers, and it seems that it's not just isolated Blazes that are kicking the bucket due to "feature overusing," but more likely, some software glitch or planned killing of the out-of-production Blaze.
As others have expressed, I don't want a discount, I don't want a downgrade, and, frankly, I may not want another Blaze. I want a solution. I hope Fitbit takes responsibility.
Moderator edit: subject for clarity
07-04-2018 05:07
07-04-2018 05:07
Hey @Wellingtonius, it's great to see you here.
I am sorry to hear that your Blaze isn't holding a charge. I recommend taking a look at this post and follow the instructions provide there. Also, your feedback and patience regarding this issue is much appreciated.
Let me know the outcome.