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Blaze battery not working

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‎04-09-2018 10:23 - last edited on ‎04-10-2018 06:39 by Moderator Alum

‎04-09-2018 10:23 - last edited on ‎04-10-2018 06:39 by Moderator Alum

My blaze battery has been draining fast the last week. I charge it until it's full. When I put it on, it says it needs charging. As soon as I put it on the battery, it says it's full again. The screen will flash and it says it's drained. This happens when I try to reset it too. What's going on?

 

Moderator edit: Clarified subject

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‎04-10-2018 06:38

‎04-10-2018 06:38

Hi there @DaLoveLEE1. Good to see you in the Fitbit Community Forums! 🙂

 

I'm sorry about what you're experiencing with your Blaze. That doesn't sound any good at all and thanks for trying to restart your tracker to get this fixed.

 

I actually think it's best for your Support Team to take a deeper look, so I've escalated your case to the Support Team for them to help you out with this and get you back on track with the available options for you. Keep an eye on your inbox for further instructions and if you need more help, let me know!

Ferdin | Community Moderator, Fitbit

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