help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2018 15:47 - last edited on ‎09-03-2018 04:24 by Moderator Alum

‎09-02-2018 15:47 - last edited on ‎09-03-2018 04:24 by Moderator Alum

My Blaze hasn't been holding a charge. I cleaned it as instructed and thought all was good. Two days later it's dead again. First the logo appeared and now a black face. Green lights are blinking. App on my phone can't find my Fitbit. Tried the reset. Still black face. Is my Fitbit Blaze done?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎09-03-2018 04:25

‎09-03-2018 04:25

A warm welcome to the Community @KellyK720.

 

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer