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Blaze black screen

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‎09-02-2018 15:47 - last edited on ‎09-03-2018 04:24 by Moderator Alum

‎09-02-2018 15:47 - last edited on ‎09-03-2018 04:24 by Moderator Alum

My Blaze hasn't been holding a charge. I cleaned it as instructed and thought all was good. Two days later it's dead again. First the logo appeared and now a black face. Green lights are blinking. App on my phone can't find my Fitbit. Tried the reset. Still black face. Is my Fitbit Blaze done?

 

 

Moderator edit: subject for clarity

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‎09-03-2018 04:25 - last edited on ‎11-08-2025 08:12 by Fitbit Moderator

‎09-03-2018 04:25 - last edited on ‎11-08-2025 08:12 by Fitbit Moderator

A warm welcome to the Community @KellyK720.

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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