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Blaze blank screen

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‎08-10-2018 14:29 - last edited on ‎08-12-2018 04:46 by Moderator Alum

‎08-10-2018 14:29 - last edited on ‎08-12-2018 04:46 by Moderator Alum

Hello,

 

My wife’s Fitbit stopped working. The screen is black when charged. When put into the charger the Fitbit logo appears briefly then goes away. We’ve tried the reset by pressing the buttons as recommended online.

 

Please help.

 

 

Moderator edit: subject for clarity

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‎08-12-2018 04:48 - last edited on ‎10-21-2025 09:13 by Fitbit Moderator

‎08-12-2018 04:48 - last edited on ‎10-21-2025 09:13 by Fitbit Moderator

It's great to welcome you @alexkstern123.

Thanks for troubleshooting this by yourselves. I am sorry to hear about what happened with your wife's Blaze and would like to know if she has already contacted our support team? In the meantime, I recommend following the instructions provide in the help article Why isn't my battery charging?.

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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