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Blaze blank screen

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‎10-31-2019 15:06 - last edited on ‎11-01-2019 06:13 by Fitbit Moderator

‎10-31-2019 15:06 - last edited on ‎11-01-2019 06:13 by Fitbit Moderator

My blaze screen just went completely dark. Tapping or using buttons doesn't do anything. I tried to restart it and put it in the charger, but it doesn't do anything. Help!

 

 

Moderator edit: updated subject for clarity

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‎11-01-2019 06:16 - edited ‎05-03-2024 05:39

‎11-01-2019 06:16 - edited ‎05-03-2024 05:39

Hi @nae0530, welcome to the Community Forums. Thanks for restarting your Blaze prior to contacting us. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

Maria | Community Moderator, Fitbit


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‎11-01-2019 09:04

In response to MarreFitbit

‎11-01-2019 09:04

Thank you...
I’ve noticed a dull glow that I didn’t before on the screen. It still tracks my steps but it doesn’t show anything not even the clock.

Have a fabulous day!!!
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‎11-01-2019 10:08 - edited ‎05-03-2024 05:39

In response to nae0530

‎11-01-2019 10:08 - edited ‎05-03-2024 05:39

Hi @nae0530, thanks for the details provided. I'm sure that our Support Team will take a good care of you and your case. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-02-2019 13:21

In response to MarreFitbit

‎11-02-2019 13:21

Good morning

 

my blaze screen has stopped working also. Gone completely blank, I’ve charged it pushed all buttons but nothing works. My battery is full but out of no where the screen has stopped working. Any ideas?

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