Blaze button isn't working

[SunsetRunner]

Hello all

I am currently having a problem with my Fitbit Blaze which I brought around a year and a half ago, the problem is that the home button (aka the left-hand side button) has decided to stop working. 

Due to this, it makes it difficult for me to back out to the previous menu's and sometimes leaves me completely stuck in menus, for example, the settings which once accessed I have to go into the mobile app and change the clock face. This will force the Fitbit to restart and go back to the home screen, the other method that gets me out of the menu and back to the main menu is by putting the tracker in the charging cradle.

I have also noticed that when I try to force restart the Blaze, by pressing the left button and bottom right button in, for some reason my notifications will pop up but the Fitbit will refuse to restart when normally it should do a force restart around 10 seconds of pressing that button combination. 

I have already made sure that I have done the following 

• Tried restarting the Fitbit blaze by using the shutdown option in the Settings 
• Tried cleaning the home button making sure there is no dust which could be affecting it 
• Made sure that the tracker is in the correct position in the cradle 
• Tried relinking my Fitbit with my account 
• Tried relinking my Fitbit with my Bluetooth on my mobile phone. 

Because I have had the device for more than a year it very unlikely that I will be able to get a replacement. I was wondering if there is anything else that I can do or is best just to get a new tracker 

Thanks 

Abraham

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @SunsetRunner.

Thanks for troubleshooting this button issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[Vags]

I have had the same problem for some time. I think it is a software issue as when I shut down my Blaze the left button works without a problem but it does not work when I am trying to get back to the home screen. Does Fitbit have a fix for this? Thanks Angelo

[pmmcd30]

I am having the same problem. Did they give you a  remedy for this  issue ?

Michael

[pmmcd30]

I am having the same problem. Did they give you a  remedy for this  issue ?

Michael

[Vags]

No they haven’t

[G-Squared]

My Blaze just started having the same problem. It's been a good watch for over 3 years.  That being said, this is new and seems to have started after the most recent firmware update. My left button quit working.  However I found that I could bring the clock screen up with the top right button (didn't used to work that way).

I cannot do a reset - because the left button is not recognized.
I've managed to get to the Settings and Powered Off  - no change.

Somehow I got into the Notification Setting - setting a timer and I'm stuck there.  Cannot use left button to back out and all it lets me do now is change he time settings for whatever notification I'm in.

Still tracks steps, sleep and heart rate but otherwise - useless.

Moderators - please do not mark responses as a "Solution" unless they provide information that truly solves the problem and please don't comment on solution being sent in email - doesn't help the rest of us trying to get around this problem.  Thanks 

[Beclambo]

Hi there,

I'm having the same issue with my blaze and have been through all of the same steps you have tried in order to reboot my blaze. Have you any updates from the support team? Thanks in advance

Bec

[pmmcd30]

Bec,

I did not receive any information on how to get my Blaze working again. So, I went out to buy the Versa and it has worked great.

Michael

[Vags]

Hi Bec,
No response from customer service. It’s obviously a software issue if a number of people are having the same problem but Fitbit don’t recognize this. I have given up and will not buy a Fitbit again. I’m looking to go a Garmin or maybe an Apple Watch. Good luck.

[Beclambo]

Thanks for the info vags, I think that's what I'll  be doing too!Sent from Samsung tablet.

[davieg]

Exactly the same problem that I have at the moment, I have cleaned alongside the button with a needle and have also blown air in to the gap as well, but no joy

[Dawson57]

Stuck on Today page. 

[Dawson57]

Come on Fitbit! Fix the problem and send out an update!

I don’t want to get another watch (from competitor) to solve your glitch.