Blaze buttons not working

[SunsetRunner]

Hi - my blaze buttons are not working.. I have tried everything from cleaning them to restarting the device. Please help 

[WendyB]

Welcome to the forums!

Do the work outside of the frame at all?

If not Contact Support.
http://help.fitbit.com/?cu=1

[SunsetRunner]

Hi

They don’t work with and without the frame all 3 of them.



Sent from Mail for Windows 10

[WendyB]

Then contact support as I stated above

[AlejandraFitbit]

It's great to see new faces, @SunsetRunner welcome! And @WendyB thanks for stopping by.

I would like to know if you followed our friend's recommendation and get in touch with our support team? Did they offer you a solution for this?

Hope to hear from you soon. 

[SunsetRunner]

Did not work

Sent from my iPad

[AlejandraFitbit]

Thanks for the update @SunsetRunner, since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further assistance.

Catch you later. 

[SunsetRunner]

I have the same problem.  I cleaned the dust out of it and everything.  I can't restart it because the buttons don't work and I did shut it down because you can do that from the settings menu but the buttons still don't work.  I contacted support via twitter and am still waiting for a response.  The buttons also don't work outside the band either and my battery is full.  At least it continues to keep track of my steps.   

[SunsetRunner]

Hi

My issue is not resolved, its a inherent defect in Blaze and Fitbit was not willing to replace/fix the device because the warranty has expired. Good luck to you.

Vishal

Sent from Mail for Windows 10