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Blaze calorie count incorrect

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‎03-31-2018 09:31

‎03-31-2018 09:31

Yesterday I did not workout and only took 3170 steps and it says that I burned 4190 calories for the day. I know that this is incorrect because the day before I worked out and walked 11,110 steps and only burned 2069 total for the day. This has happened before and I have not found a fix for it. Has anyone had this issue, and how can I either fix the glitch or edit the calories myself?

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‎04-01-2018 05:21

‎04-01-2018 05:21

Hi there @nic828. Great to have you in the Community Forums! 🙂

 

I'm sorry you're having problems with your calories not being counted accurately but I'll be happy to help you out here!

 

I would start by recommending giving your Blaze a restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Then, try to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

 

After this, see if there's any improvement and let me know if you still need more help!

Ferdin | Community Moderator, Fitbit

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