Blaze charge point warn away.

[Naonat]

My fitbit blaze will not charge and currently only display I get is 1 red charge bar. It’s been this was for a couple of weeks and I have tried 3 different charges from work colleges.

When in the charger there is not display and no change in battery I have tried the 2 button re-start with no joy. any other options before trying to get a replacement by blaze is 18 months old. I've had 4 different fitbit’s and everyone has failed.

Well I now know why I have an issue.........................

So my question is why have the contact terminals warn away????

[FerdinandFitbit · Accepted solution]

Hey there @Naonat! 🙂 I'm happy to see you in the Community Forums!

I'm very sorry to hear that your Blaze is no longer charging correctly and yeah, we can see clearly why this is happening.

I think this really depends on how long you've had your tracker, if you've had it for a long time, this could be the reason why the contacts have worn away. I've gone ahead and escalated your case to the Support Team so they can take a deeper look into this and I'm sure they will be happy to offer the best available options to have you back on track. Just please keep an eye on your inbox for further instructions.

Anything else you may need, I'm here to help!

[Naonat]

HI Ferdinand

How long would you expect the contacts on the blaze to last, the Blaze was launched in March 2016 and should carry a 2 year warrantee in the UK reference the fitbit web pages;

https://www.fitbit.com/uk/legal/returns-and-warranty

Limited Product Warranty LIMITED PRODUCT WARRANTY

Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period").

Is there a real risk it won't be covered?

[FerdinandFitbit]

Thanks for getting back @Naonat! 🙂

I'd say that how long a product lasts depends a lot on the usage and care of each individual owner. I've had mine for a year and eight months and it's still working fine, charges well, etc. But, as you mention, the warranty states that it should work good under normal usage for at least two years in the EEA, so if you're experiencing any problem before that as in your situation, the warranty should cover it and you shouldn't have to worry about it.

Hope this answers your question. Let me know if you need anything else!

[ChuckKel]

I have had my Blaze for approximately 18 months and my contacts are also worn and I cannot charge it anymore. Have attempted for the last few days, cleaned the contacts but no luck. What is the warranty in the US and what can i do about this? 

[Dvomg]

This has happened to my blaze as well. I haven’t even had it for 2 years. In US get only 1 year warranty. Looks like this is becoming a serious defect. Seeing it more and more just after warranty expires. And the only option you get when contacting customer support is so sorry this happened we can give you 25% off the purchase of another item. Fool me once shame on you Fitbit, fool me twice not going to happen. After 18 months

[AlejandraFitbit]

Welcome to the Community @Dvomg and @ChuckKel.

Thanks for troubleshooting this issue by yourselves and for the attachment. I would like to know if you have contacted our support team? Have they offer you a solution for this?

If you received a 25% discount, I think that you can use it to purchase another Fitbit tracker. If this is the case, I recommend checking this page, where you will be able to compare the Fitbit devices and select the one that like you the most.

Hope to hear from you soon. 

[Dvomg]

Yes I contacted support. They did offer 25% off another item. But why in the world would I buy another item that has the same design flaw. By wearing it the way it is supposed to be worn it destroys itself. So you can buy another that is very shady. I will not be fooled and neither will anyone I know.

[OrhanA]

This discussion flagged as SOLVED but I can clearly see that you haven't solved anything. Instead of giving a solution, offering some discount does not solve anything. How do you aspect people to buy a new one even they do NOT suggest others to buy one?

My blaze's the contact terminals warn away too after using 20 months and I cannot find a replacement.

[Joecouri]

My Blaze is about 20 months and have the same defect. Nicely done Fitbit.

[Naonat]

Well unfortunately I am back on the forum, last month I saw my fitbit blaze starting to have charging issues and this week I can confirm the same issue as my previous fitbit blaze.

I have enjoyed have and using the fitbit devices and community but I can't justify spending monkey out every 18 months to replace the device, I would rather have a device on lease and have it replaced when it fails.

I have had 3 fitbit Flex's and 2 blaze's.

I've found myself review the devices on offer from other manufacturer's, lets see what the future holds.

[FerdinandFitbit]

Hi there @Naonat, great to see you back in the Community Forums! 🙂

I'm very sorry to hear that you're experiencing the same situation again 😕

Thanks a lot for taking the time to let us know. Now, I'd like to know if you'd like me to escalate your case to our Support Team. Based on your warranty status, our Support Team will be able to provide alternatives for you. Is this something you'd like me to do?

If so, let me know and I'll be happy to help you with the process. If you need anything else, let me know!

[Naonat]

Hi,

If there is anything you could do, I would appreciate it. 

What changes if any have been made in this area?

[FerdinandFitbit]

I'll be happy to help you with that @Naonat!

At the moment, the Fitbit Blaze is no longer being sold as we have new trackers with enhanced features. If you're already out of warranty, normally, our team can offer a discount on the purchase of a new tracker but since we no longer offer the Fitbit Blaze, I'm pretty sure they will be able to offer a discount on the purchase of one of the newest trackers. I don't have much information about the discounts, so I'll be forwarding your case to our Support Team for them to get back with you and provide you with this information.

Keep an eye on your email inbox for more instructions.

If you need more help, feel free to let me know!

[Dvomg]

The issue is not the discount off a new item. The issue is so many people have had this happen and around the 18 month mark which is past the warranty just long enough so we are stuck with garbage. I stopped at one. But some people went on to buy more than one. And for this to happen to someone 3 times is an outrage. Especially since it is so obviously a design flaw. 

[Gpottsjr]

Fitbit knows when thier devices will start to become defective. That's why they offer warranty up to that point. Knowing nothing should happen till after the expiration of manufacturer warranty. 

My watch just started doing the same as everyone this morning. I was thinking about just purchasing another but if this is a know issue by and they refuse to change the design, then we all should not purchase anything else from fitbit. 

[Dvomg]

The issue was not solved. It will never be solved until Fitbit refunds every one who had the issue. Discontinuing the device is not a solution either.