Blaze won't charge

[jhw14]

Shortly after charging, unit shows low battery and doesn't change when re-charging.

App shows battery is charged. Screen is blank except when any button is pressed when the low battery symbol is displayed.

The hard reset procedure doesn't work.

Any ideas?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the forums @jhw14 ! I am sorry for the delayed response. 

I appreciate your efforts to resolve the battery issue you're experiencing with your Fitbit Blaze. I recommend confirming the complete troubleshooting steps in order to charge your device: Why isn't my battery charging on my Fitbit device?

Let me know how it goes! 

[jhw14]

Hi LiliyaFitbit,
Thanks for the response.
Yes tried all the troubleshooting steps but no success.
App shows battery is charged, watch shows clock face & battery is charged
when connected to charger, but as soon as disconnected from charger screen
goes blank and will do nothing other than show low battery symbol when any
button pressed.

Thanks if you can help.

[LiliyaFitbit]

Hi @jhw14 , thank you for your reply. 

I appreciate your troubleshooting efforts, thank you for sharing the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further and provide a solution. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.