help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze clock error after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-16-2017 04:28

‎04-16-2017 04:28

Hello, 

 

My wife has a few problems with her fitbit blaze. It regularly seems to not want to sync with her phone (Sony experia X). We have encountered a major issue now, however. The fitbit wouldn't sync and needed to update to firmware version 17.8.401.3. We ran the update and the fitbit wouldn't then sync. We reset the fitbit by pressing the back and bottom right buttons. The fitbit then displayed the message "clock error. Go to the fitbit mobile app and try another clock". We have tried to change the clock in the app and resync, we have tried restarting the fitbit and have also force-closed the app. But the fitbit will not sync despite all of this. 

 

Can anyone help? 

Best Answer
0 Votes
1 REPLY 1

‎04-17-2017 06:10

‎04-17-2017 06:10

A warm welcome to the Community @Jtaylor86. If the problem is with the clock, I recommend checking your phone's time to see if it is correct. If it is, please follow the recommendations provided in the Having trouble syncing? post.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer