Blaze constant buzzing and not responding

[DrDamian]

Hi,

I followed the helpful tip on pushing the left  & right buttons and this recovered a blank screen on my Blaze. A few hours later it started buzzing while charging & now is unrecoverable. The Blaze was bought in December 2017 & has worked fine until last week. Please can you help? Many thanks. 

Moderator edit: Updated subject for clarity

[FerdinandFitbit · Accepted solution]

Hi there @DrDamian. Welcome to the Community Forums! 🙂

I'm sorry to hear that your Blaze is not responding and thanks for what you've tried to get it to work!

Now, after it died, were you able to put it to charge again? If so, did it light up or showed anything on the display? If it did, when you took it out of the charger, was it still not responding? Did you attempt to restart the tracker again by pressing the left and lower right  buttons for 10-12 seconds?

If none of the above has helped, please, let me know and I'll be happy to see what would be your options at this point.

[DrDamian]

Hi Ferdinand,

i tried the restart process after the first episode & it worked however it subsequently was buzzing constantly & I am unable to restart it now. I tried charging it however it became almost too hot to touch so I am returning it to the shop I purchased it from as it is under Warranty.

[FerdinandFitbit]

Thanks for getting back @DrDamian!

Huh, that's pretty strange but thanks for letting me know and I hope that the replacement works well. If you need any type of help, let me know and I'll be happy to give you a hand.