Blaze continues to stop working with clock error

[acu010]

Despite repeated attempts to reset the error to do with the clock my blaze continues to show this error - have had success in changing the clock face but then after 15 minutes or a number of hours the error returns. I have tried everything on the forums to sort the issue...

[FerdinandFitbit]

Hey there @acu010. Welcome to the Community Forums! 🙂

I'm sorry that your tracker is stuck in the clock error 😕

I can probably recommend setting it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem and hopefully the error should disappear.

Let me know if that works.

[MazT]

I have tried all the suggestions on the forums.  Latest option I tried - turn off Bluetooth on mobile, set up Fitbit on laptop, sync Blaze.  Did this successfully and still have clock error.  Tried another clock through laptop app, re-booted Fitbit, and still the same.

[FerdinandFitbit]

Welcome to the Forums @MazT! 🙂

Since you have already tried all this without success, I'll go ahead and forward your case to the Support Team for them to take a closer look and be able to help you out with this and get you back on track soon!

Keep an eye on your inbox for further instructions and let me know if you need anything else!

[Edvin]

same happend to my Blaze and now it has stopt shoving annything onely background light and one red dot in top left corner, looks like it try to start up but dos not have the power to start.

[FerdinandFitbit]

Hi there @Edvin. Welcome to the Community Forums! 🙂

I'm sorry to hear that your Blaze is now not even turning on 😕

Have you already tried to restart it by any chance? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and hopefully bring it back on.

Try that out and let me know how it goes!

[Edvin]

i have tryed al the tips on this site but it is still ded, i have tryed another charger also.

[Mits5053]

 

thanks! I'll give that a go!  Hard to function when the time is totally off. Lol