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Blaze cracked screen

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‎02-06-2017 10:56 - edited ‎02-06-2017 10:57

‎02-06-2017 10:56 - edited ‎02-06-2017 10:57

I received a Fitbit Blaze for Christmas as a gift from my husband, I didn't get around to actually using it til early-mid January. Last Wednesday night which was February 1, I checked my Fitbit as I always do to sync it before bed then fell asleep wearing it like I have been since I started wearing it. Early Thursday morning after taking the kids to school I looked down at the time and noticed one clean crack in a semi diagonal line on the face of my Blaze, I hadn't done anything between going to bed and dropping the kids that would warrant such a noticeable crack. Today I did an online chat with customer service and they offered me 25% off, granted the tracker is still functional as of now but I found it ridiculous that something so pricey had such a weak warranty behind it, especially since I couldn't have done anything too strenuous to cause it, I wish I would have read the reviews before asking for a Fitbit for Christmas, I turned down the discount since my husband already had spent so much on a gift that did not last as expected, I love the whole lay out and the Fitbit app but would rather take my time and search for a more durable product considering it is an "activity" tracker.image.jpg

 

 

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5 REPLIES 5

‎02-06-2017 14:01

‎02-06-2017 14:01

Hi, @Aplum80, I would give them another call and stress that it was worn normally over a period of only a few days and this crack spontaneously appeared.  I think you may find you get a better response.

Sense, Charge 5, Inspire 2; iOS and Android

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‎02-06-2017 14:45

In response to Julia_G

‎02-06-2017 14:45

Thank you, I think I am going to try and call customer service tomorrow, hopefully they can help.

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‎02-07-2017 11:00

In response to Aplum80

‎02-07-2017 11:00

Let us know how it goes!

Sense, Charge 5, Inspire 2; iOS and Android

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‎02-12-2017 04:08

In response to Aplum80

‎02-12-2017 04:08

A warm welcome to the Community @Aplum80, thanks for the attachment and @Julia_G for stopping by.

 

I would like to know if you have already contacted our support team and if you have received a solution about your Blaze inconvenience?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-12-2017 06:37

In response to AlejandraFitbit

‎02-12-2017 06:37

I have not had a chance to call back yet because I have been dealing with a sick toddler this week 😞 I plan on calling back this coming week though

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