Blaze cracked screen

[james33507]

Hi,

Why is it that Fitbit replaces some Blaze watches due to a cracked screen, but they make me take pics and send them to customer support, just to have someone tell me that a cracked screen is not a product defect? Well it didn't last 6 months, that's defective to me. They did offer a small discount on another Fitbit product but how can I spend more hard earned money on another defective product ... not happy!

Need some real help!

Moderator edit: subject for clarity

[SteveH]

The problem is that the warranty terms do not cover accidental damage. I guess they wanted photos to check for this,

[james33507]

Well I took really good care of it. It' not like I was trying to juggle chainsaws with it on.. I don't even know how it broke. To me that is a defective product... but I guess you don' care either.

[AlejandraFitbit]

Hey there @james33507, welcome to the Community and @SteveH thanks for stopping by.

As mentioned by our friend, the warranty doesn't cover accidental damages. For more information about this, you can take a look at our warranty policy. Also, have support offered you another solution for this?

Hope to hear from you soon. 

[james33507]

Support offered a small discount on another product.  But I don't want to buy another blaze because they break way to easey. And the warranty doesn't cover the poor quality glass.. I guess I should have bought a Timex.  They take a licking and keep on ticking!!!!