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Blaze cracked screen

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‎07-21-2019 11:30 - last edited on ‎07-24-2019 12:04 by Fitbit Moderator

‎07-21-2019 11:30 - last edited on ‎07-24-2019 12:04 by Fitbit Moderator

I wear my Fitbit blaze at work (golf course) It seems that using power equipment like weed trimmers and chainsaws causes the screen to crack?? Why is this?? Vibration perhaps? I am positive that I haven't banged the screen off of anything. A new one occurred this morning and all I was doing was trimming.  I'm severely disappointed with this as I was enjoying using it. 

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 12:05 - edited ‎03-27-2024 08:04

‎07-24-2019 12:05 - edited ‎03-27-2024 08:04

Welcome to the Community Forums @JerMarsh! I'm sorry for the late response and for what happened to your Blaze.

While under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors. However, keep in mind that our warranty doesn't cover this type of damages. 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


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