Blaze crashed and won't restart

[Livyathan]

Hello,

I received my fitbit Blaze yesterday and all was working fine until about an hour ago.  The device has synched this morning but within 5 minutes of that synch, the device has completely crashed and will not restart.

The screen is now displaying a slowly flashing mixture of black and green lines on the top half of the screen and red and white lines on the bottom half.

I've tried restarting by holding down all the buttons for over 10 seconds but it won't restart.

It hasn't been knocked or treated roughly, it just appears to have crashed of it's own accord.

Can anyone help or does this need to go back?

Thanks in advance.

[AlejandraFitbit]

Welcome to the Community @Livyathan. If your Blaze's display is corrupted, I recommend performing a hard reset by holding the left button and the lower right button until it resets. You can also check This Article to have more information about this.

Let me know the outcome! 

[Livyathan]

Thanks for the reply Alejandra.

I've been holding the buttons down for about 30 seconds but it's still doing the same.

Kind Regards.

[Livyathan]

It's no longer flashing the colours as above but now when I press the right top button the display is still corrupted. green and white lines changing to white and red at the bottom of the display.

It's no longer flashing though.

[Livyathan]

It does this no matter what button is pressed 😞

[AlejandraFitbit]

Welcome back @Livyathan. I think that is is time for you to contact our Support Team. For a faster solution you can contact them via phone or chat.

Let me know how it goes! 

[Livyathan]

Thank you Alejandra, will do.

Kind Regards.

[Livyathan]

Just to give you an update @AlejandraFitbit the device needs to be returned to the vendor.

I had a chat with one of the support team and they recommended this.

Thanks for all your help, it was greatly appreciated.