help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select Button/ Volume Down Button Missing or Fall down from Frame

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-23-2016 04:57

‎03-23-2016 04:57

I purchased Fitbitbit Blaze. After 03 days of usage Button Missing or Fall down. Exactly why it fall down or when it gone missing I didn't notice. But I was just traveling from my office in my office cab. I registered a complaint n got case no. for the same. Still 04 days gone by, no response. Any help???
Best Answer
0 Votes
3 REPLIES 3

‎03-23-2016 07:57

‎03-23-2016 07:57

If customer service has not yet contacted you in the next day or two, I would call them again.

Scott | Aviano Italy

Force, One, Charge, Charge HR, Surge - iOS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎03-24-2016 06:30 - last edited on ‎01-08-2026 08:36 by Fitbit Moderator

‎03-24-2016 06:30 - last edited on ‎01-08-2026 08:36 by Fitbit Moderator

Welcome to the forums @Saikrushna! I have checked on the status of your Customer Support case and you should have an update by now. 

Keep me posted! Smiley Happy

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

Was this helpful? Yay! If it was, please vote for it or mark this as a solution. Show us!
Best Answer
0 Votes

‎04-03-2016 19:24

‎04-03-2016 19:24

Samething has happened to me. The "back" button on the frame has broken off. I sent an email to customer service and now waiting for their response. 

Best Answer
0 Votes