Blaze died and doesn't charge now

[Eveish]

Hi guys,

I'd love some help - I've had my Blaze for a year or so, and it's always worked fine, however it ran out of battery in the night and now when I put it into the cradle for charging, nothing happens. Have tried different wall sockets and even a friend's cradle, but it doesn't even register the little bar that it usually does. The green lights still flickered on the back for an extra day, but just stopped a few mins ago.

The device will not force start with the two button push either.

Is it dead forever? What do I do?

Thanks

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @Eveish, welcome to the Community forums. 

Thank you for your reply and confirming that you already tried a few steps to try to resolve this. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[EWhite7]

Mine did the exact same thing last week. I tried all the recommended fixes from Fitbit. It too is over a year so no warranty. They will offer you 25% off your next purchase but won’t replace it. I kept upgrading as they suggested hoping it would be better.This was my 4th Fitbit and all died just over a year. Cut your losses. I’m going Apple- they stand by their products. Fitbits are disposable.

[ernesto3513]

Hi Moderator:  Please post your answer here to save you some work.  My Blaze also just croaked after working just fine until this morning.  The green lights stayed on and flashing, then those also stopped.

Thanks!

[ernesto3513]

Hi:  Mine did the exact same thing this morning.  I left it on the charger for a few hours.  So, one last time before I went out and bought a new tracker, I tried the 2-button push.  This time I held it for a looooong time until my hand started cramping, about a full minute.  Dang thing turned back on.  My Blaze is pretty old and very beat up.  I'm actually pretty pleased with its performance and longevity.

[DavideFitbit]

Hello @EWhite7, thank you for your reply.  

I'm sorry to see that you've experienced trouble with Blaze no longer responding. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback regarding the Blaze; comments from users are always useful to continue to improving the quality of products and services. 

@ernesto3513, it's good to see you around in the forums. I understand that you were able to get the screen back to normal after the restart procedure you mentioned. Let me know if you're still having trouble with your Fitbit Blaze. 

Keep me posted.  

[jfialkovz2]

Blaze indicated battery dead. Tried to unscrew the corners unsuccessfully to get a look at battery to purchase. Decided to read this blog. One of your correspondents wrote that they pressed the two buttons on the side. Did that and low and behold it lit up with purple colors indicating flat battery. I am recharging battery as I write. I did not find in your literature these instructions. Anyway I about to replace it at some expense. I have had the Blaze for several years, first time this has happened.