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Blaze display and battery issues

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‎07-18-2018 11:25 - last edited on ‎07-19-2018 08:24 by Moderator Alum

‎07-18-2018 11:25 - last edited on ‎07-19-2018 08:24 by Moderator Alum

I've had my Blaze for about a year and haven't had too many problems, but recently it has stopped working correctly. The screen will either stay on, lit up, or it will go completely black. When it stays on, the only way to get it to stop is to let the battery die. When it goes black, I can do the reset with the left and lower right buttons and it will restart fine. Also the battery life is only about a day now.

 

 

Moderator edit: subject for clarity

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‎07-19-2018 08:26

‎07-19-2018 08:26

It's great to see you here @Cheesecake78.

 

I appreciate all the efforts in trying to fix these issues. I've gone ahead and escalated your case to our support team, since this problem persisted after the restart process. Please keep an eye on your inbox for further instructions.

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-20-2018 07:17

‎07-20-2018 07:17

yet another similar issue reported yesterday... manufactured failure.

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