Blaze display corrupted

[SunsetRunner]

So I have had my Blaze since April ‘18. Up until recently, the screen has been working fine. But now, the screen has looked a bit like it was burnt-in, showing remnants of a different screen. I tried changing the clock face, but that didn’t work. I’d upload a photo directly from my phone, but I can’t. Anyone else experiencing this issue?

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Hey @SunsetRunner, it's great to see you around.

Thanks for troubleshooting this by yourself. Have you tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[SunsetRunner]

I can say that restarting works, however I know it’s bound to happen again sometime soon. This wasn’t the first time it happened. 

[AlejandraFitbit]

Thanks for the update @SunsetRunner. I am glad to hear that the restart procedure worked and hope you don't experience this again. However, I recommend keeping an eye on your tracker.

Let me know if you need anything else. 

[SunsetRunner]

My fitbit blaze touch screen is not working even though trying the left and the lower button...

[AlejandraFitbit]

A warm welcome to the Community @SunsetRunner.

Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.